Section 14-6302. INFORMAL SETTLEMENT OF COMPLAINTS

 

6302.1Within three (3) working days of receipt of the complaint, DCHA shall schedule a conference with the complainant to informally discuss the complaint with the objective of reaching a settlement without a formal hearing.

 

6302.2DCHA shall convene the informal settlement conference within ten (10) working days of the date the complaint was filed.

 

6302.3If a settlement is reached, within ten (10) working days of the conference, the terms of the settlement shall be put in writing by DCHA, signed by each party, and made a part of the complainant’s DCHA file. A copy of the settlement shall be given to the complainant.

 

6302.4If a settlement cannot be reached, DCHA shall prepare and serve on the complainant a written answer to the complaint within ten (10) working days of the conference with the complainant. The answer shall specify the following:

 

(a)The DCHA’s proposed disposition of the complaint and the specific reasons therefore;

 

(b)The right of the complainant to a hearing, and the procedure for requesting a hearing; and

 

(c)The time allowed to request a hearing.

 

6302.5The answer shall be served upon the complainant as follows:

 

(a)Where the complainant is a resident, by personally serving the answer on the complainant or leaving a copy at the dwelling unit with a person of suitable age, or posting on the door of complainant’s unit if no one is at home; or

 

(b)Where the complainant is an applicant, by sending the answer by first class mail, postage prepaid, to complainant’s address as it appears in the records of DCHA.

 

source

Notice of Final Rulemaking published at 33 DCR 7973, 8014 (December 26, 1986); as amended by Notice of Final Rulemaking published at 39 DCR 2291, 2292 (April 3, 1992); and Notice of Final Rulemaking published at 49 DCR 2455 (March 15, 2002).