Section 15-3198. MISCELLANEOUS REQUIREMENTS

 

3198.1Each cable operator employee or subcontractor who comes into contact with subscribers at subscriber premises shall wear and prominently display a picture identification card that clearly indicates his or her name and employment with the cable operator or subcontractor and shall, upon request, show the identification card.

 

3198.2A cable operator shall clearly identify all of its vehicles as being associated with the cable operator. A cable operator's contractor shall label all of its vehicles with the name of the contractor and identify such vehicles as contracting for the cable operator.

 

3198.3In connection with a transaction between a cable operator and a subscriber that involves a visit to a subscriber's address, a cable operator shall provide the subscriber a written receipt describing the transaction and the date and time thereof.

 

3198.4In the event a cable operator makes a change in staffing, equipment, or resources (for example, a decrease in its service workforce) that materially affects its ability to fulfill the requirements of this chapter 31, a cable operator shall promptly provide a written report to OCT explaining the change(s) and the justification therefore.

 

source

Final Rulemaking published at 49 DCR 6797 (July 19, 2002).