D.C. Municipal Regulations (Last Updated: September 13, 2017) |
Title 16. CONSUMERS, COMMERCIAL PRACTICES, AND CIVIL INFRACTIONS |
Chapter 16-15. CONSUMER PROTECTION PROCEDURES ACT PROCEDURAL RULES |
Section 16-1501. COMPLAINT DIVISION MEDIATION
Latest version.
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1501.1If an illegal trade practice has been alleged, the Complaint Division shall attempt to contact the respondent in an effort to settle the dispute through mediation.
1501.2If mediation fails, the Complaint Division shall transmit the case file with all data to the Division of Investigation, Office of Compliance, DCRA. If an investigation is not required, the Complaint Division may refer the matter to the Division of Enforcement, Office of Compliance, DCRA for appropriate action.
source
Final Rulemaking published at 33 DCR 6176 (October 10, 1986).