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D.C. Municipal Regulations (Last Updated: September 13, 2017) |
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Title 22. HEALTH |
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SubTilte 22-A. MENTAL HEALTH |
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Chapter 22-A25. HEALTH HOME CERTIFICATION STANDARDS |
Section 22-A2510. INDIVIDUAL AND FAMILY SUPPORT SERVICES
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2510.1Individual and family support services include the ways a Health Home supports the consumers and their support teams (including families and authorized representatives) in meeting the range of psychosocial needs and accessing resources (e.g., medical transportation; language interpretation; appropriate literacy materials; and other benefits to which they may be eligible or need). The services provide for continuity in relationships between the consumers/families with their physicians and other health service providers and can include communicating on the consumers’ and families’ behalf.
2510.2Individual and Family Support Services include:
(a) Assistance and support for the consumer in stressor situations;
(b) Mental health education, support and consultation to consumers’ families and their support systems, which is directed exclusively to the well-being and benefit of the consumers;
(c) Developing mental health relapse prevention and illness management strategies and plans;
(d) Activities that facilitate the continuity in relationships between consumer/family and physician and care manager;
(e) Advocacy on a consumers’ behalf to identify and obtain needed resources such as medical transportation and other benefits for which they may be eligible;
(f) Consumer education on how to self-manage their chronic condition;
(g) Providing opportunities for the families to participate in consumers’ assessment and care treatment plan developments;
(h) Efforts that ensure that Health Home services are delivered in a manner that is culturally and linguistically competent; and
(i) Efforts that promote personal independence and empower the consumers to improve their own environment and health. This may include engagement with consumers’ families in identifying solutions to improve consumers’ health and environment and helping consumers and their families with consumer’s authorizations to access the consumers’ health record information or other clinical information.