Section 22-B2023. GRIEVANCES

Latest version.

2023.1Each hospital shall establish and implement a written process that promptly addresses grievances filed by patients or their representatives. The process includes, but is not limited to:

(a)A procedure for submission of grievances which is made available to patients or representatives;

(b)Time frames and procedures for review of grievances and provision of a response; and

(c)How information from grievances and responses are utilized to improve the quality of patient care and treatment.

source

Notice of Final Rulemaking published at 55 DCR 8813 (August 15, 2008).

                    
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