Section 29-1911. INDIVIDUAL RIGHTS

 

1911.1 Each Waiver provider shall develop and adhere to policies which ensure that each  person receiving services has the right to the following:

 

(a) Be treated with courtesy, dignity, and respect;

 

(b) Direct the person-centered planning of his or her supports and services;

 

(c) Receive treatment, care, and services consistent with the ISP;

 

(d) Receive services by competent personnel who can communicate with the person;

 

(e) Refuse all or part of any treatment, care, or service and be informed of the consequences;

 

(f) Be free from mental and physical abuse, neglect, and exploitation from staff providing services;

 

(g) Be assured that for purposes of record confidentiality, the disclosure of the contents of his or her personal records is subject to all the provisions of applicable District and federal laws and rules;

 

(h) Voice a complaint regarding treatment or care, lack of respect for personal property by staff providing services without fear of retaliation;

 

(i) Have access to his or her records; and

 

(j) Be informed orally and in writing of the following:

 

(1) Services to be provided, including any limitations;

 

(2) The amount charged for each service, the amount of payment received/authorized for him or her and the billing procedures, if applicable;

 

(3) Whether services are covered by health insurance, Medicare, Medicaid, or any other third party source;

 

(4) Acceptance, denial, reduction, or termination of services;

 

(5) Complaint and referral procedures including how to file an anonymous complaint;

 

(6) The name, address, and telephone number of the provider;

 

(7) The telephone number of the DDS customer complaint line;

 

(8) How to report an allegation of abuse, neglect and exploitation;

 

(9)   For people receiving residential supports, the person’s rights as a tenant, and information about how to relocate and request new housing.

 

 

authority

An Act to enable the District of Columbia to receive federal financial assistance under Title XIX of the Social Security Act for a medical assistance program, and for other purposes, approved December 27, 1967 (81 Stat. 744; D.C. Official Code § 1-307.02 (2012 Repl. & 2013 Supp.)) and Section 6(6) of the Department of Health Care Finance Establishment Act of 2007, effective February 27, 2008 (D.C. Law 17-109; D.C. Official Code § 7-771.05(6) (2012 Repl.)).

source

Final Rulemaking published at 55 DCR 2882 (March 21, 2008); as amended by Final Rulemaking published at 61 DCR 4406 (May 2, 2014); as amended by Final Rulemaking published at 63 DR 10445 (August 12, 2016).