Section 31-803. RECEIPTS FOR TAXICAB SERVICE

 

803.1 At the end of each taxicab trip, the operator shall provide the passenger with a printed receipt (except as authorized by § 803.3).  The printed receipt shall contain the following information:

 

(a)  The taxicab owner’s name and telephone number;

 

(b)  The taxicab’s PVIN number;

 

(c)  The operator’s DCTC commercial operator’s license number;

 

(d)  The trip number;

 

(e)  The date;

 

(f) The starting and ending times;

 

(g)  The distance traveled;

 

(h) The form of payment, including:

(1)  If the payment was an in-vehicle payment, whether it was made in cash, by payment card (including the type of card, the last four digits of the card number, and the transaction authorization code), by voucher, or by account; and

(2)  If the payment was a digital payment, the name, customer service telephone number or URL for the DDS’s customer service website;

(i) If the passenger made an in-vehicle payment:

 

(1)The total charges established by § 801.7(c), itemized to show the time and distance charge pursuant to § 801.7(c)(1), and any authorized additional charges pursuant to § 801.7(c)(2), the passenger surcharge, and any gratuity; and

(2) The last four digits of any payment card processed and the transaction authorization code.

 

(j) Where pursuant to this title a DDS determined the amount of the fare, if any:

 

“[NAME OF DDS] DETERMINED THE AMOUNT OF YOUR TAXICAB FARE.  THE AMOUNT YOU HAVE BEEN CHARGED MAY BE HIGHER OR LOWER THAN THE AMOUNT DISPLAYED ON THE TAXIMETER, WHICH DID NOT APPLY TO YOUR TRIP.”

(k)  The following statement:

 

 “DCTC COMPLAINTS LINE AND WEBSITE ADDRESS:  855-484-4966, TTY 711, www.dctaxi.dc.gov”.

 

803.2When payment is made by a cash or cashless payment, a printed receipt shall be provided using the vehicle’s MTS printer component.  If the printer component malfunctions while printing a receipt, the operator shall provide the passenger with a handwritten receipt and the vehicle shall then be out of service until the printer component is operational.

 

803.3 When payment is made by digital payment, the passenger shall receive a printed receipt or an electronic receipt containing the information required by § 803.1, which shall be sent to the passenger via email address or SMS text message not later than when the passenger exits the vehicle.

 

803.4 In the case of messenger or parcel delivery service, the operator shall provide the customer with a written invoice describing the article(s) transported.

 

 

authority

Sections 8(b)(1) (C), (D), (E), (F), (G), (I), (J), 14, and 20 of the District of Columbia Taxicab Commission Establishment Act of 1985 (“Establishment Act”), effective March 25, 1986 (D.C. Law 6-97; D.C. Official Code §§ 50-307(b)(1) (C), (D), (E), (F), (G), (I), (J) and 50-319 (2009 Repl.), and D.C. Official Code § 50-313 (2009 Repl.; 2012 Supp.)); D.C. Official Code § 47-2829 (b), (d), (e), (e-1), and (i) (2012 Supp.); Section 12 of the 1919 District of Columbia Taxicab Act, approved July 11, 1919 (41 Stat. 104; D.C. Official Code § 50-371 (2009 Repl.)); and Section 6052 of the District of Columbia Taxicab Commission Fund Amendment Act of 2012 (Commission Fund Amendment Act), effective September 20, 2012 (D.C. Law 19-168; D.C. Official Code § 50-320(a) (2012 Supp.)).

source

Final Rulemaking published at 37 DCR 3595, 3613 (June 1, 1990); as amended by Final Rulemaking published at 55 DCR 3831 (April 11, 2008); as amended by Final Rulemaking published at 59 DCR 9970, 9973 (August 17, 2012); as amended by Final Rulemaking published at 60 DCR 7016 (May 17, 2013); as amended by Final Rulemaking published at 60 DCR 10997 (July 26, 2013); as amended by Final Rulemaking published at 61 DCR 12501 (December 5, 2014).