Section 4-1214. ANNUAL REPORT OF COVERED ENTITIES WITH MAJOR PUBLIC CONTACT

 

1214.1Each covered entity with major public contact shall submit to the Language Access Director (“LA Director”) an annual language compliance and progress report.  The report shall be submitted within sixty (60) days after the end of each fiscal year.

 

1214.2The annual report shall be submitted in such a form as may be designated by the LA Director and shall contain the following information regarding entities with major public contact:

 

(a) The total number of limited-English proficient or non-English proficient (“LEP/NEP”) individuals served or encountered by the entity during the fiscal year (delineated by language);

 

(b) The total number of all individuals served or encountered by the entity during the fiscal year;

 

(c)A list of vital documents that have been translated into non-English languages by the entity and the specific non-English languages into which they have been translated;

 

(d)A description of oral language services offered by or through the entity;

 

(e)An itemized list of funds expended by the entity for language access purposes;

 

(f)A list of the bilingual staff employed in public contact positions by the entity;

 

(g)A list of the covered entity with major public contact’s contractors and grantees, as described in § 1205.16, and the status of their compliance with the Act;

 

(h)The number of waiver forms signed in accordance with the provisions in § 1205.15;

 

(i) The number of language access complaints received during the course of the fiscal year and the steps taken to resolve those complaints; and

 

(j)A description of actions taken by the entity to improve the delivery of services to LEP/NEP customers and a description of any remaining challenges in providing services to LEP/NEP customers.

 

1214.3The LA Director shall report failures to fulfill the criteria set forth in § 1214.2 to the Director of the Office of Human Rights (“OHR Director”), and the OHR Director shall include a list of these failures in the OHR Director’s annual Language Access Report to the OCA required by § 1203.2 

 

1214.4The LA Director shall provide copies of the annual reports of the covered entities with major public contact to the D.C. Language Access Coalition and the Consultative Agencies.

 

1214.5Annual reports of the covered entities with major public contact shall be made available to the public within thirty (30) days of a request.

 

 

authority

Sections 2(3)(C) and 6(b)(6) of the Language Access Act of 2004, effective June 19, 2004 (D.C. Law 15-167; D.C. Official Code §§ 2-1931 et seq. (2012 Repl.)) (“Language Access Act”), and Mayor’s Order 2007-127, dated May 31, 2007.

source

Final Rulemaking published at 55 DCR 6348 (June 6, 2008); as amended by Final Rulemaking published at 61 DCR 9836 (September 26, 2014).