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D.C. Municipal Regulations (Last Updated: September 13, 2017) |
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Title 15. PUBLIC UTILITIES AND CABLE TELEVISION |
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Chapter 15-3. CONSUMER RIGHTS AND RESPONSIBILITIES |
| Section 15-300. PURPOSE AND APPLICABILITY |
| Section 15-301. ENERGY METER LOCATIONS |
| Section 15-302. UTILITY METER READING REQUIREMENTS |
| Section 15-303. METERS READ BY CUSTOMERS |
| Section 15-304. BILLING |
| Section 15-305. PAYMENTS |
| Section 15-306. DEFERRED PAYMENT AGREEMENTS |
| Section 15-307. DEPOSITS |
| Section 15-308. USE OF CUSTOMER'S INFORMATION |
| Section 15-309. [RESERVED] |
| Section 15-310. GROUNDS FOR DISCONNECTION |
| Section 15-311. PROCEDURES FOR UTILITY DISCONNECTION |
| Section 15-312. PERSONAL CONTACT BEFORE UTILITY DISCONNECTION |
| Section 15-313. FIELD SERVICE IDENTIFICATION AND PAYMENT PROCEDURES |
| Section 15-314. DISCONNECTION OF UTILITY SERVICE |
| Section 15-315. RECONNECTION OF SERVICE |
| Section 15-316. CUSTOMER DISCONTINUANCE OF SERVICE |
| Section 15-317. [RESERVED] |
| Section 15-318. [RESERVED] |
| Section 15-319. [RESERVED] |
| Section 15-320. CUSTOMER INQUIRIES AND COMPLAINTS |
| Section 15-321. PUBLICATION OF CONSUMER PAMPHLET |
| Section 15-322. PUBLIC ACCESS TO RULES AND RATES |
| Section 15-323. OFFICE OF CONSUMER SERVICES |
| Section 15-324. FORMAL COMPLAINTS |
| Section 15-325. FORMAL HEARING PROCEDURES |
| Section 15-326. DECISIONS AND APPEALS |
| Section 15-327. CUSTOMER PROTECTION STANDARDS APPLICABLE TO ENERGY SUPPLIERS |
| Section 15-328. CUSTOMER PROTECTION STANDARDS APPLICABLE TO TELECOMMUNICATIONS SERVICE PROVIDERS |
| Section 15-398. WAIVER |
| Section 15-399. DEFINITIONS |