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D.C. Municipal Regulations (Last Updated: September 13, 2017) |
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Title 15. PUBLIC UTILITIES AND CABLE TELEVISION |
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Chapter 15-31. CUSTOMER SERVICE STANDARDS |
| Section 15-3100. POLICY AND APPLICATION |
| Section 15-3101. NOTICE |
| Section 15-3102. SUBSCRIPTION INFORMATION |
| Section 15-3103. EQUIPMENT PROVIDED BY A CABLE OPERATOR |
| Section 15-3104. CUSTOMER SERVICE CENTERS |
| Section 15-3105. TRAINING OF EMPLOYEES |
| Section 15-3106. TELEPHONE STANDARDS |
| Section 15-3107. BILLING |
| Section 15-3108. APPOINTMENTS, INSTALLATION AND REPAIR |
| Section 15-3109. INSTALLATION |
| Section 15-3110. INTERRUPTION OF SERVICE |
| Section 15-3111. REPAIR; OUTAGE AND RECEPTION PROBLEMS |
| Section 15-3112. SUBSCRIBER COMPLAINTS |
| Section 15-3113. DISCONNECTION AND TERMINATION OF SERVICE |
| Section 15-3114. SPANISH-SPEAKING CUSTOMERS |
| Section 15-3115. REPORTS |
| Section 15-3116. TREATMENT OF PROPERTY |
| Section 15-3117. CREDITS |
| Section 15-3118. NO DISCRIMINATION |
| Section 15-3119. [RESERVED] |
| Section 15-3120. [RESERVED] |
| Section 15-3121. [RESERVED] |
| Section 15-3122. [RESERVED] |
| Section 15-3123. [RESERVED] |
| Section 15-3124. [RESERVED] |
| Section 15-3125. [RESERVED] |
| Section 15-3126. [RESERVED] |
| Section 15-3127. [RESERVED] |
| Section 15-3128. [RESERVED] |
| Section 15-3129. [RESERVED] |
| Section 15-3130. [RESERVED] |
| Section 15-3131. [RESERVED] |
| Section 15-3132. [RESERVED] |
| Section 15-3133. [RESERVED] |
| Section 15-3134. [RESERVED] |
| Section 15-3135. [RESERVED] |
| Section 15-3136. [RESERVED] |
| Section 15-3137. [RESERVED] |
| Section 15-3138. [RESERVED] |
| Section 15-3139. [RESERVED] |
| Section 15-3140. [RESERVED] |
| Section 15-3141. [RESERVED] |
| Section 15-3142. [RESERVED] |
| Section 15-3143. [RESERVED] |
| Section 15-3144. [RESERVED] |
| Section 15-3145. [RESERVED] |
| Section 15-3146. [RESERVED] |
| Section 15-3147. [RESERVED] |
| Section 15-3148. [RESERVED] |
| Section 15-3149. [RESERVED] |
| Section 15-3150. [RESERVED] |
| Section 15-3151. [RESERVED] |
| Section 15-3152. [RESERVED] |
| Section 15-3153. [RESERVED] |
| Section 15-3154. [RESERVED] |
| Section 15-3155. [RESERVED] |
| Section 15-3156. [RESERVED] |
| Section 15-3157. [RESERVED] |
| Section 15-3158. [RESERVED] |
| Section 15-3159. [RESERVED] |
| Section 15-3160. [RESERVED] |
| Section 15-3161. [RESERVED] |
| Section 15-3162. [RESERVED] |
| Section 15-3163. [RESERVED] |
| Section 15-3164. [RESERVED] |
| Section 15-3165. [RESERVED] |
| Section 15-3166. [RESERVED] |
| Section 15-3167. [RESERVED] |
| Section 15-3168. [RESERVED] |
| Section 15-3169. [RESERVED] |
| Section 15-3170. [RESERVED] |
| Section 15-3171. [RESERVED] |
| Section 15-3172. [RESERVED] |
| Section 15-3173. [RESERVED] |
| Section 15-3174. [RESERVED] |
| Section 15-3175. [RESERVED] |
| Section 15-3176. [RESERVED] |
| Section 15-3177. [RESERVED] |
| Section 15-3178. [RESERVED] |
| Section 15-3179. [RESERVED] |
| Section 15-3180. [RESERVED] |
| Section 15-3181. [RESERVED] |
| Section 15-3182. [RESERVED] |
| Section 15-3183. [RESERVED] |
| Section 15-3184. [RESERVED] |
| Section 15-3185. [RESERVED] |
| Section 15-3186. [RESERVED] |
| Section 15-3187. [RESERVED] |
| Section 15-3188. [RESERVED] |
| Section 15-3189. [RESERVED] |
| Section 15-3190. [RESERVED] |
| Section 15-3191. [RESERVED] |
| Section 15-3192. [RESERVED] |
| Section 15-3193. [RESERVED] |
| Section 15-3194. [RESERVED] |
| Section 15-3195. [RESERVED] |
| Section 15-3196. [RESERVED] |
| Section 15-3197. [RESERVED] |
| Section 15-3198. MISCELLANEOUS REQUIREMENTS |
| Section 15-3199. DEFINITIONS |