D.C. Municipal Regulations (Last Updated: September 13, 2017) |
Title 21. WATER AND SANITATION |
Chapter 21-4. CONTESTED WATER AND SEWER BILLS |
Section 21-405. ADJUSTMENT FOR METER OR COMPUTATION ERRORS
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405.1If the investigation discloses meter overread or faulty computation, adjustment(s) shall be made to reflect the correct charges, as indicated by the correct reading or corrected computations.
405.2If the investigation reveals doubtful meter registration or possible meter malfunction, WASA shall remove the meter and test it.
405.3If the results of the tests under § 405.2 verify doubtful registration or meter malfunction, the water and sewer service bill shall be adjusted to equal the average consumption of water at the same premises for up to three (3) previous comparable periods for which records are available.
405.4If the results of the tests under § 405.2 verify doubtful registration or meter malfunction, and the investigation concerns groundwater sewer service, the groundwater sewer service bill shall be adjusted to equal the average groundwater meter registration at the same premises for up to three (3) previous comparable periods for which records are available.
405.5If records for up to three (3) comparable billing periods are not available, the bill shall be adjusted in accordance with the provisions of § 408.2.