1777930 Formal Case No. 990, In the Matter of Development of Local Exchange Carrier Quality of Service Standards for the District

PUBLIC SERVICE COMMISSION OF THE DISTRICT OF COLUMBIA

 

NOTICE OF PROPOSED RULEMAKING

 

FORMAL CASE NO. 990, IN THE MATTER OF DEVELOPMENT OF LOCAL EXCHANGE CARRIER QUALITY OF SERVICE STANDARDS FOR THE DISTRICT

           

            1.         The Public Service Commission of the District of Columbia (Commission), pursuant to its authority under D.C. Official Code § 34-802 (2010 Repl.) and D.C. Official Code § 34-2002(g) (2010 Repl. & 2011 Supp.), hereby gives notice of its intent to adopt the following amendments to chapter 27 of title 15 of the District of Columbia Municipal Regulations (DCMR).  The Commission gives notice of its intent to take final rulemaking action not less than thirty (30) days after publication of this notice in the D.C. Register. 

 

Chapter 27, REGULATION OF TELECOMMUNICATIONS SERVICE PROVIDERS, of title 15 DCMR is amended as follows:

 

Section 2740, Reporting Requirements for Service Outages and Incidents Resulting in Personal Injury or Death, subsections 2740.5 through 2740.8 and subsection 2740.17 are amended to read as follows:

 

2740.5             If the service outage is required to be reported to the Federal Communications Commission (FCC) pursuant to 47 C.F.R. §§ 4.9 and 4.11, then the telecommunications service provider shall file a copy of the same reports with the Commission and the Office of the People’s Counsel. 

 

2740.6             If the service outage occurs during the Commission’s business hours, the telecommunications service provider shall file the relevant Notification Communications Outage Report (NORS) required by 47 C.F.R. §§ 4.9 and 4.11 with the Commission and the Office of the People’s Counsel within two (2) hours after the NORS is been filed with the FCC. 

 

2740.7             For service outages occurring outside of the Commission’s normal business hours, the telecommunications service provider shall file with the Commission and the Office of the People’s Counsel, within one (1) hour of the next business day, the relevant NORS filed with the FCC pursuant to 47 C.F.R. § § 4.9 and 4.11.

 

2740.8             For those service outages that are reported to the FCC, within one (1) business day of submission of the Initial Communications Outage Report and the Final Communications Outage Report to the FCC pursuant to 47 C.F.R. §§ 4.9 and 4.11, the telecommunications service provider shall file a copy of the District-specific portion of those reports with the Commission and the Office of the People’s Counsel.

 

2740.17           Notifications of Public Safety Answering Point (PSAP) service outages communicated under subsection 2740.4, all FCC NORS reports, and all reports filed under subsections 2740.9 and 2740.13 are presumed to be confidential.  Challenges to the confidentiality of these reports shall follow the procedures outlined in the Commission’s rules governing confidential and proprietary information.  All initial reports filed under this section are not presumed to be confidential.

 

Section 2799, Definitions, subsection 2799.1 is amended by adding the following term and definition, in alphabetical order, to read as follows:

 

Service outage - an outage that lasts for at least thirty (30) minutes and affects one hundred (100) or more retail customers or one hundred (100) or more retail access lines.  This definition includes an outage affecting the District of Columbia’s PSAP in one of the following ways: 

 

(a)                A loss of communications to the District of Columbia’s PSAP that is neither on the premises of the PSAP nor caused by the PSAP and no rerouting of calls is available;

 

(b)               A loss of E911 call processing capabilities in at least one (1) of the E911 selective routers/tandems;

 

(c)                Isolation of end-office switches or host/remote clusters from E911 service; or

 

(d)               loss of associated number and associated location information and/or a failure of location determination equipment that is neither on the premises of the PSAP  nor caused by the PSAP. 

 

                        2.         All persons interested in commenting on the subject matter of this proposed rulemaking action may submit written comments and reply comments not later than thirty (30) and forty-five (45) days, respectively, after publication of this notice in the D.C. Register with Jesse P. Clay, Jr., Acting Commission Secretary, Public Service Commission of the District of Columbia, 1333 H Street, N.W., West Tower, Suite 200, Washington, D.C.  20005.  Copies of the proposed rules may be obtained by visiting the Commission’s website at www.dcpsc.org or purchased, at cost, by contacting the Commission Secretary at the above address.